Privacy & Cookies Statement

1. Why this Privacy Statement?

This Privacy Statement applies to the processing by Conscious Hotels of your (our guests’) personal data. Conscious Hotels takes your privacy very seriously and treats all your personal data with utmost care. Conscious Hotels acts in accordance with the applicable data protection legislation.
When you visit our websites (or subdomains) (the “Website”), make a reservation, contact us, purchase products from us or visit one of our hotels, we collect personal data from and about you. This Privacy Statement describes which personal data is collected and for which purposes this personal data is processed by Conscious Hotels. It also states which rights you have under applicable data protection law.

2. Who processes your personal data?

Your personal data may be processed by or on behalf of:a. the entities operating a Conscious branded hotel, see list of our Conscious Hotels and legal entities that operate these hotels (Conscious Hotel Museum Square BV, Conscious Hotel Vondelpark BV, The Tire Station BV, Conscious Hotel Westerpark BV)b. Conscious Hotels B.V., a limited liability company registered under the laws of the Netherlands, having its statutory seat in Amsterdam, the Netherlands and its office at Silodam (1013 AS) Amsterdam, the Netherlands. Conscious Hotels B.V. is registered with the Dutch Chamber of Commerce under registration number 34248584.

3. Point of contact

In the context of providing our hotel services and related services/products, the relevant Conscious Hotel(s) of your choice and shall operate as joint data controllers for the processing of your personal data.
Each Conscious Hotel has entered into an agreement to determine their respective obligations for compliance with data protection law. We are your point of contact for all queries and requests regarding the processing of your personal data, and that we are authorized to enter into data processing agreements with third parties on behalf of each Conscious Hotel In the event Conscious Hotel processes personal data for its own purposes only, it will act as sole controller for the processing of this personal data.

4. Which personal data do we process, and for what purposes do we process personal data?

Regardless of which Conscious hotel you stay in, your personal data will be stored in (i) centralized systems which are under the control of Conscious Hotels and accessible for authorized staff of Conscious Hotels, and (ii) local systems controlled solely by the relevant Conscious Hotel(s). We want to get to know you, because that enables us to make your stay more pleasant, so you may one day decide to return to our hotels. We collect, store and process personal data at two different stages: (i) before you decide to stay in one of our hotels and (ii) when you stay or have stayed in one of our hotels.

i. Before you decide to stay in one of our hotelsWhen you visit our Website, we collect information about your use of the Website. This includes both information we collect directly from you, and information we collect about your behavior. This information may constitute ‘personal data’ under applicable law. We use this information to provide you with (personal) offers, both on our Website and via advertisements on other websites you visit. The information about your use of the Website comprises http header information which your browser transmits to our webserver, information collected through the use of cookies and log information which displays the pages that you visited on our Website.

ii. When you stay or have stayed in one of our hotelsWhen you make a reservation, you will have to provide us with your name, your (email) address, phone number, the dates you are staying with us and a credit card token or other payment information as applicable. We use this personal data to process the reservation, for billing purposes, and to allow us to communicate with you about your reservation. When you stay in one of our hotels, we will collect personal data about your preferences, use of our services, and location.

Overview of activities under stage (i) and (ii)

We may at each of the stages outlined above use your personal data. For your convenience, we have made an overview of activities that involve the processing of your personal data, and the corresponding legal basis/legal bases that allow/s us to process this data:

Purpose/activity

a. First of all, we store the personal data you provide to us in our systems for administrative purposes.
Legal basis:
• consent (if required)
• enter into or perform a contract to which you are a party

b. Under several jurisdictions and/or local city regulations we are legally obliged to ask you to provide us with certain information when you arrive at a Conscious Hotel. This may include information such as: birth date, nationality, place of residence, date of arrival and profession.
Legal basis:
• compliance with a legal obligation

c. We will have to verify your identity when you arrive at a Conscious Hotel. We will use your passport or other identification document. We will not store a copy of your passport, unless to the extent permitted by law.
Legal basis:
• enter into or perform a contract to which you are a party
• for the purposes of our, or a third party’s, legitimate interests

d. We store information of your use of the systems in the guest room to ensure that they work correctly. This information is used by our 24/7 support team for preventative and reactive support purposes.
Legal basis:
• for the purposes of our, or a third party’s, legitimate interests

e. We store your personal data in our database(s), also after your transaction has been completed and after you have stayed in one of our hotels, in order to comply with data retention obligations and to be able to contact you and welcome you again in the future.
Legal basis:
• compliance with a legal obligation
• enter into or perform a contract to which you are a party
• for the purposes of our, or a third parties, legitimate interests

f. We process your booking, howsoever made (directly via our website or via a third party (online) travel agent.
Legal basis:
• enter into or perform a contract to which you are a party

g. We create a general and simple profile of you on the basis of information disclosed by you via public sources on the internet. We will not use any sensitive personal data that we may collect or derive from your stay or from public sources on the internet.
Legal basis:
• enter into or perform a contract to which you are a party
• for the purposes of our, or a third party’s, legitimate interests

h. We offer and provide services and products you request from us or which we may think you are interested in, via email, telephone or other media. You can subscribe to our newsletter, which contains commercial offers and news of Conscious Hotels and related third parties. We use the email address you provide to send the newsletter to. If you no longer wish to receive the newsletter, you can use the link provided in every newsletter to unsubscribe.
Legal basis:
• consent (if required)
• enter into or perform a contract to which you are a party
• for the purposes of our, or a third party’s, legitimate interests

i. We use credit card data or other payment data for invoicing purposes.
Legal basis:
• enter into or perform a contract to which you are a party

j. If you would like to park in our parking garage we may collect your license plate number in order to provide you access to the parking garage.
Legal basis:
• enter into or perform a contract to which you are a party

k. We collect (meta)data on your use of our Wi-Fi services for security and anti-piracy purposes (such as: IP address, your device’s MAC address, connections made, location, etc.). We do not process the content of traffic.
Legal basis:
• consent (if required)
• for the purposes of our, or a third party’s, legitimate interests

l. We collect automatically generated information for statistical (research) purposes. This information tells us how well our services are functioning. This information may be provided to third parties, but only if permitted by law or if this information cannot be traced back to you.
Legal basis:
• for the purposes of our, or a third party’s, legitimate interests

m. We track information on your purchases for future use in case you return to a Conscious Hotel.
Legal basis:
• for the purposes of our, or a third parties, legitimate interests

n. We track and record your use of our, or our affiliates’, (online) services, either through cookies or via other means. Cookies enable us and others to monitor your browsing behavior. Please read our Cookie Statement for further information on cookies.

Legal basis:
• consent (if required)
• enter into or perform a contract to which you are a party
• for the purposes of our, or a third party’s, legitimate interests

o. We engage in the advertising and marketing of our brand, company, affiliates, services and/or products both online and offline, possibly via third party service providers. For this, we use your contact details, information on your stay at a Conscious Hotel and information collected through cookies.
Legal basis:
• for the purposes of our, or a third parties, legitimate interests

p. We endeavor to provide a high level of security of both the information we store as well as our facilities, (IT) systems and premises, by means of encryption, physical security measures, passwords, company procedures and policies and professional IT support. Personal data may be processed in this context by Conscious Hotels and its vendors.
Legal basis:
• for the purposes of our, or a third parties, legitimate interests

q. We endeavor to prevent our services and facilities (hotels) from being used for illegal purposes, of any kind. Personal data may be processed in this context by Conscious Hotels and its vendors, such as through CCTV surveillance.
Legal basis:
• for the purposes of our, or a third parties, legitimate interests

r. We engage in activities required for compliance with legal obligations, third party claims or requests from public authorities, such as (i) the mandatory storage/containment of certain information because of a criminal investigation, (ii) requests from third parties for access to information (iii) any further instructions from third parties, such as supervisory authorities, that involve data processing.
Legal basis:
• consent (if required)
• enter into or perform a contract to which you are a party
• for the purposes of our, or a third parties, legitimate interests

5. Your rights

Right to revoke consent
If we process personal data on the basis of your consent, you have the legal right to revoke such consent at any time. We will then cease the relevant processing activity going forward.

Right of access to your information
If you want to know what personal data we have collected or process about you, you may request us to provide a copy of your personal data by sending an email to privacy@conscioushotels.com. We will ask you to identify yourself. We will not provide you with a copy of your personal data to the extent that the rights and freedoms of others are or may be adversely affected.

Right to rectification and erasure of data, and restriction of processing
If you believe that our processing of your personal is incorrect, inaccurate, unlawful, excessive, incomplete, no longer relevant, or if you think that your data is stored longer than necessary, you may ask us to change or remove such personal data or restrict such processing activity, by sending an email to privacy@conscioushotels.com.

Right to data portability
You have the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, in accordance with section 20 of the General Data Protection Regulation.

Right to object
You have the legal right to object, on grounds relating to your particular personal situation, at any time to processing of your personal data which is based on the legal basis of either point (e) or (f) of section 6(1) of the General Data Protection Regulation (i.e. the performance of a task carried out in the public interest; the purposes of our, or a third party’s, legitimate interests) including profiling based on those provisions [see the Schedule under clause 4 of this Privacy Statement]. We will only cease the processing if so required under section 21(1) of the General Data Protection Regulation. Furthermore, you have the right to object at any time to our processing of your personal data for direct marketing purposes by either (i) opting out by using the option we provide in the relevant direct marketing message (e.g. an email newsletter), or (ii) by sending an email to privacy@conscioushotels.com. For the sake of clarity: without prejudice to the foregoing we are at all times entitled to send you messages that do not constitute direct marketing.

General information relevant for all requests and queries
You must exercise your rights, as explained in this clause, in accordance with applicable law, in particular section 15, 16, 17, 18, 20 and 21 of the General Data Protection Regulation, if and when it applies. We will solely review your request or query in light of our obligations under applicable mandatory data protection law. Nothing in this Privacy Statement is intended to provide you with rights beyond or in addition to your rights as a data subject under applicable mandatory data protection law.We will use reasonable endeavors to respond to your request or query within one month. We are entitled to extend this term by another two months if the complexity of the situation so requires. If your request is manifestly unfounded or excessive we may either (i) charge you a fee, or (ii) refuse to process your request. With respect to access requests we may also charge you for extra copies. If we decide not to honor your request or answer your query, we will explain our reasons for doing so in our reply.

6. Protection and storage of your data

We have used and will continue to use reasonable endeavors to protect your personal data against loss, alteration or any form of unlawful use. Where possible, your personal data will be encrypted and stored on a virtual private server that is secured by means of state of the art protection measures. A strictly limited amount of people has access to your personal data. We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Statement, generally 2 years, unless a longer retention period is required or permitted by law (which is typically the case in the context of our obligations under tax law).

7. Cookies

The Website uses various cookies. Information generated by the use of cookies may constitute personal data. We can use the personal data collected in this manner for the purposes as stipulated in this Privacy Statement. If you want to know more about our use of cookies, read our Cookie Statement.

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This Cookie Statement explains which cookies are placed on your device when you visit the domains listed in Annex I (such domains hereinafter referred to as the “Website”) and how the information obtained from those cookies is used. Please read this Cookie Statement carefully.

What are Cookies?

Cookies are small (text) files that are sent to your browser while you are visiting a website, and which are subsequently stored on the hard drive or in the memory of your computer, mobile phone, laptop or tablet (“your Device”). During your next visit to our Website, the browser can send back this information. The cookies that are stored through our Website cannot harm your Device or any files that are saved on your Device.

Which cookies are used by Conscious Hotels and for which purpose?

Conscious Hotels makes use of functional cookies. These cookies are necessary to provide the requested service. For instance, technical cookies allow you to proceed through different pages of a website with a single login and they remember selections in shopping carts and (order)forms that are filled out on our Website. Some of these cookies are only stored on your Device temporarily. These cookies are automatically erased when you close your browser. The information obtained through the use of these session cookies is used to map your online behaviour during a visit to our Website in order to be able to increase your user experience and to adjust our Website to the needs of its users. Conscious Hotels may also make use of cookies that remain stored on your Device for a longer period of time. With these permanent cookies your Device can be recognized the next time you visit our Website. Finally, if you have agreed to this, Conscious Hotels may place tracking cookies, which are solely used for retargeting purposes.

Additional tracking techniques

Conscious Hotels also reads information from your browser and your Device without a cookie being stored. In this way, Conscious Hotels collects the (technical) features of your terminal equipment and software used by you, such as the type of operating system, the browser settings, the installed plug-ins, the time zone and the screen size.

Third party cookies

If you have agreed to this, our partners listed in the Annex II to this statement can also store cookies on your Device if you visit our Website. We cannot control or influence the use by third parties of the information collected through these third-party cookies.

Combination with information sources other than cookies

Information collected through a cookie or similar techniques may contain personal data. We may enrich these personal data with data disclosed by you on public sources, in particular social media accounts, and with data obtained from third party data brokers to the extent these are relevant for us to know you.

Social plug ins

Our Website is linked to various social media, including but not limited to Facebook, Twitter, Foursquare, YouTube and Google+. Through the use of these social plug ins you can share and recommend information to others. Through the social plug ins, third party functional cookies are stored on your Device. These are cookies that are used to optimize your experience of the social media websites. Also, if you have agreed to this, third party tracking cookies may be stored that are used to track your online behaviour when using various websites and to build a profile of your online behavior.

Withdrawal of your consent

The consent you have given to store and read certain cookies can be withdrawn at any time by setting your browser to disable cookies and/or to remove all cookies from your browser.

Privacy Statement

Information collected through a cookie or similar technique on our Website may contain personal data. Conscious Hotel’s Privacy Statement is applicable to the processing of such personal data.

Changes

Please be aware that this Cookie Statement may change from time to time.

8. Applicable law

With respect to the processing of your personal data, the data protection authority of the Netherlands (Autoriteit Persoonsgegevens) shall have jurisdiction with respect to the processing of your personal data, in which Conscious Hotels is involved.
The processing of your personal data by Conscious Hotel(s) shall be subject to the laws of the Netherlands, including the General Data Protection Regulation, 25 May 2018 onwards. The applicability of the laws of the Netherlands and General Data Protection Regulation shall be without prejudice to any provisions that may apply to a particular processing activity under local mandatory data protection law.

9. General

In case you have any questions in relation to this Privacy & Cookie Statement, you may send an email to privacy@conscioushotels.com.

We have done our best to make sure that this Privacy Statement explains the way in which we process your personal data, and rights you have in relation thereto.
We may change this Privacy Statement from time to time to make sure it is still up to date. To make sure you consult the most recent version of our Privacy Statement, please check the Privacy Statement published on our Website.

Last update: May 2018.

Annex I – Conscious Hotels domains

conscioushotels.com
stickyfingers.nl
restaurantmoer.nl
barkantoor.nl
consciouscafe.com
consciousmeetings.nl
consciousjobs.nl

Annex II – Third party cookie providers

Adnxs.com
Adsrvr.com
Agkn.com
Company-target.com
Cpx.toCrwdcntrl.net
Ctnsnet.com
Doubleclick.net
Eyeota.net
Facebook.com
Google-analytics.com
Livechatinc.com
Mathtag.com
Ml314.com
Rfihub.com
Rlcdn.com
Semasio.net
Sharethis.com
Tag.crsspxl.com
Tapad.com
Tynt.com
Wix.com

This cookie policy was generated by the Cookie policy generator of CookieFirst.

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Updated: 9/26/2022, 11:01 PM

What are cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.

Why do we use cookies

Cookies make sure that during your visit of our online shop you remain logged in, all items remain stored in your shopping cart, you can shop safely and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.

What type of cookies do we use?

NECESSARY COOKIES

These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies.- Store articles in a shopping cart for online purchases- Save your cookie preferences for this website- Saving language preferences- Log in to our portal. We need to check whether you are logged in.

PERFORMANCE COOKIES

These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.

FUNCTIONAL COOKIES

These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category.- Live chat services- Watch online videos- Social media sharing buttons- Login to our website with social media

ADVERTISING / TRACKING COOKIES

These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences.These cookies also save data about how many visitors have seen or clicked on our advertisements in order to optimize advertising campaigns.

UNCLASSIFIED

These cookies are still in the classification process. They will show up in one on the following categories; Necessary, Performance, Functional or Advertising.

How can I switch off or remove cookies?

You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer and it may negatively affect your user experience.

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