Terms & Conditions
1. Scope
These terms and conditions are between you and Conscious Hotels and apply to all bookings of hotel rooms in any Conscious hotel, to the exclusion of all other general terms and conditions.
You agree that you will make reservations in good faith for legitimate use by you and your invited guests only and not for any other purpose, including but not limited to reselling, impermissibly assigning or posting on third party websites, or making speculative, false or fraudulent reservations or any reservation in anticipation of demand.
2. Room rate and city tax
The room rate charges agreed when you made your reservation will apply to your booking. Meals, drinks and other extras are not included in room rate charges, unless otherwise agreed. All charges are inclusive of VAT and are shown and must be paid in local currency. Room rate charges must be prepaid on non-refundable offers, all other charges must be paid on check-in.
City tax will apply. The city tax may change between the time of booking and the time of your stay in our hotel.
Please note our hotels don’t accept cash payments only pin and credit cards are accepted.
3. Cancellation, modifications and no-show
For the flexible option (flex rate, pay later) please cancel before midnight, 48 hours prior to arrival. If you cancel the reservation after 3pm the day before arrival, 100% reservation value will be charged as cancellation fee as compensation for the loss of revenue. Peak periods may have additional cancellation restrictions, we will make sure to tell you about those when you book with us.
With a non refundable booking (Saver rate, pay now) rate, you are not able to change or cancel your stay with us and thus you will be charged 100% of the costs as compensation for the loss of revenue. Our group policy applies for bookings for 5 or more rooms overlapping same dates.
4. Check-in
From 3pm on. If a room is available for early check-in, you can check in early. Depending on the time an early check-in fee may apply payable at the time of check-in. We can store your luggage for free until 3 pm.
5. Check-out
Until 11am. If you have not checked-out by 11am, a late check-out fee may be charged. This fee is €10 euro until 1 pm and €20 euro until 2pm. If you have not checked-out by 2pm we may charge an extra night. Open balances will be charged to your credit card on file.
Yes, we can store your luggage for one day on the day of check-out.No, there’s no charge. Just contact one of our hosts.
6. Late check-out
Depending on the hotel late check-out may be possible against payment of an additional fee.
7. Shortening your stay
If you need to shorten your stay, the full value of your booking will be charged if you have booked a non-refundable rate. If you need to shorten your stay and have booked a Flex Rate, Pay Now, please inform our staff asap but at least before 3pm 24 hours before your arrival. If you inform us later than 3pm a late check-out fee or even the next night’s stay will be charged depending on the time of notification and the hotel you stay in, for more information see the respective rate plan details.
8. No show
In the unfortunate event of not showing up on the day of arrival the full amount of the reservation including taxes will be charged to your credit card. Note: if the room is not checked-in by 4am (in the night following the day of arrival), the system will automatically put the room as a ‘no show’. This means the reservation is cancelled, but the obligation to pay for the full amount of the reservation including taxes remains. Please let us know if you arrive after midnight, so we can hold the room for you.
9. Invoice
An invoice will be sent to the email address provided at the time of booking or at the time of check-in.
Invoices cannot be modified after check-out.
10. Age
If you are underaged and you are not accompanied by someone of age 18 or older, your parent/guardian must complete a form.
11. Room occupancy, children and extra beds
The Maximum occupancy of a twin/double room is 2 people and a triple room hosts (surprise!) 3 people. There is no capacity for extra beds in the room. Children up to 15kg and 120 cm can sleep in a baby cot in some of the rooms, which needs to be served in advance for €10 a night. Maximum 1 baby cot per room.
12. Pets
Unfortunately, we don’t allow pets. With the exception of assistance animals, such as a guide dog.
13. No smoking
We are a non-smoking hotel. Smoking in the room is prohibited(fine of €150) and tampering with the fire alarm will result in a fine of €250, – (two hundred fifty euro).
14. Parking
The Tire Station and Conscious Hotel Vondelpark have a covered parking garage which is available for a fee per night per car. Your parking spot is guaranteed from 13:30 until check-out 12:00. If you arrive early or want to depart later an extra fee will apply.
15. Damage to hotel
Any damage to rooms or the hotel premises caused by your party during the stay and items missing upon your departure will be charged to your credit card on file.
16. Lost and found
You acknowledge and agree that Conscious Hotels cannot be held liable for lost, damaged or stolen items. If you leave an item behind, it is your own responsibility to retrieve such item.
17. WIFI (free of charge)
Our wireless network is provided “as is” without warranties of any kind, either expressed or implied. We do not warrant that access to our wireless network will be uninterrupted, timely, secure or error-free at all times or will meet your requirements. We are not responsible for the security, integrity, accuracy or completeness of any information that you transmit or receive while using our wireless network.
Our wireless network is provided to you at our discretion. Your access may be blocked, suspended or terminated for any reason.
You may not (i) use our wireless network for any purpose that is unlawful or otherwise prohibited, (ii) use our wireless network in such a manner as to host a web or other server, send or facilitate the sending of bulk e-mail or collect third party personal data without appropriate consent, (iii) exceed typical bandwidths relevant to the period that you use our wireless network, (iv) resell, or attempt to resell, our wireless network to any third party.
We maintain a log of technical traffic data of your usage activity for system performance, maintenance purposes, for the purpose of processing criminal offences and system security requirements. We process personal data collected by us in connection with your use of our wireless network is subject to our Privacy Statement. By using our wireless network, you consent to such processing.
18. Recording and photography
Any audiovisual recording, photo shoot, reproduction or representation of images including the premises and buildings of the hotel other than for strictly private use is subject to our prior approval. Permission can be obtained by contacting us at pr@conscioushotels.com.
19. Liability of Conscious Hotels
Our liability to you shall not exceed the amount of the charges paid by you to us save to the extent any liability cannot be excluded or limited by law. We will also not be liable to you for any special, indirect or consequential loss or damage.
20. Force majeure
Conscious Hotels does not accept liability or pay any compensation for our failure to provide services contracted due to circumstances beyond our control, (natural) disaster, fire, (acts of) war and terrorism, strikes, riots, civil disorder, governmental regulations, industrial disputes, adverse weather conditions or any other exceptional and catastrophic event, circumstance or emergency, making it impossible, illegal or preventing guests from staying in our hotels.
21. Privacy
During the reservation process and your stay Conscious Hotels collects your personal data. These data are processed in accordance with our Privacy Statement and also according to any GDPR applicable laws and regulations.
22. Governing law and jurisdiction
These terms and conditions and any bookings made under them shall be governed by and construed in accordance with Dutch law. This choice of law is without prejudice to consumer protection afforded by provisions that cannot be derogated from by agreement by virtue of the law which, in the absence of any choice, would have been applicable in the country where you reside. Disputes shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.
23. Deals
If you have booked a deal, the discount you’ll get on your stay or the chosen package will only apply when the booking is not alternated. Once the booking is alternated, the discount will no longer apply. All prices, discounts, and special offers are subject to availability and may be changed or withdrawn at any time without notice. Certain dates, such as holidays, weekends, and periods of high demand or special events (“blackout dates”), may be excluded from promotions. Final pricing will be confirmed at the time of booking.